Business Impact Analysis

Inline Data Systems is a software services company that offers sales and fulfillment software and contract & claims management software to clients in the service contract industry.  Our clients rely on our systems and services to effectively manage their business.  In the event of a business office interruption, Inline will make all reasonable efforts to ensure our support team is available and able to assist customers as needed. 

Estimated recovery time expectation is 4 hours.

Business Continuity Strategies & Requirements

A step-by-step guide is listed below:

  1. Business activity is interrupted
  2. Inline team is notified of business interruption.
  3. Inline IT team notifies employees of need to access systems and tools remotely.
  4. IT team ensures IT resources are available to remote team members, connects hardware, tests connectivity and applications.
  5. Inline team begins emergency business operations

Manual Workarounds

In the event that any applications are not working properly, the Inline team will use all resources to come up with a viable work around. For example, using personal laptops, routing phone calls to cell phones, etc….

Plan Distribution & Access

The Plan will be distributed to members of the business continuity team and management. A master copy of the document shall be maintained by the business continuity team leader. Electronic copies should also be stored on in a secure digital location for printing on demand.

Revision History

Revision No.DateDescription of ChangesAuthorization
Updated on November 6, 2023

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