Traditional claim processing is prone to suffering from inefficiencies on multiple fronts:
Delays from fragmented communication channels
Errors from incomplete information
Chasing vendors for updates
Frustration voiced by customers who need reassurance
There’s no excuse for any of that when claims administration software can drastically shorten the lifecycle by days while reducing claim fulfillment by up to 30%.
Let’s explore some tangible ways how Inline Admin is positioned to power your claims process.
Structured Data Entry
Most claims administration software takes a “loose” approach to capturing data. When creating a claim, employees are often greeted with a blank box where they can enter as many (or few) details as they want.
What happens?
Inconsistent information and inputs leading to confusion… and fulfillment delays.
Inline Admin gives claim creation a digital facelift. Each claim requires certain data, like payee information, to be entered in a logical, left-to-right order.
That might seem like an obvious feature, but many of our competitors lack it.
Why This Matters
Structured data entry “fool proofs” information capture by removing the guesswork of what to include (or not)
This slashes onboarding and training times dramatically
Standardization ensures all necessary information is collected not just sometimes, but every time
Requisite upfront payee designations reduce the need for clarification calls
Comprehensive Cost Tracking and Management
Whether you’re replacing a transmission after selling a VSC or fixing the plumbing as part of an extended home warranty, each repair will have associated expenses for labor and parts.
Instead of relying on manual multiplication or potentially mistyping numbers into a calculator, Inline Admin totals the costs for you automatically and correctly (if you enter the information correctly).
Why Cost Tracking Matters
- This minimizes overcharges and maximizes profit through accurate pricing
You contain all costs within one central database instead of multiple spreadsheets, which streamlines reconciliation
Better tracking through real-time visibility into spending patterns
Enhanced paper trails for internal and external audits based on detailed cost breakdowns
Claims (And What’s Covered) Become Easier to Find
Many claims adjusters have what amounts to a phonebook (or three) tacked on their wall with pages and pages serving as an informal “coverage bible” outlining what’s:
- Covered
- Conditional
- Ineligible
Maybe this wouldn’t be so arduous if the terms were the same for each customer and policy. Over time, one could likely memorize all the terms and conditions.
But different customers have different policies with different coverages — and Inline Admin accounts for them all with Intelligent Claim Search.
Why This Matters
Claim search provides instant access to all details of any coverage or claim
Comprehensive details allow reps to resolve inquiries during one first contact
Coverage is clearly outlined, reducing errors or misinterpretation
Customers receive better service and more accurate answers
Smarter Vendor Management
When you type “auto repair near me” into a search engine, you’ll get map that lists company names, addresses, telephone numbers and hours of information.
Well, the same capability is pre-built within our claims administration software. And you can use it to find:
- Plumbers
- Electricians
- Appliance repair companies
- HVAC technicians
- Parts Distributors
But what else do searches like “auto repair near me” show in their results? Arguably the most important element: Reviews and ratings from patrons of that company. Those stars (or lack thereof) often determine how likely you’ll become a customer yourself.
With Inline Admin, you can give your own internal reviews by giving vendors 1–5-star ratings for their performance during each claim. Vendors with even one poor review will be pushed further down your options list, while those you rate highly rise to the top.
Why This Matters
Vendor management with click-and-select functionality auto populates information, saving time and minimizing errors
You reduce the effort needed to maintain contact information because this is done automatically
Helps you avoid vendors with consistent quality issues
Ensures your customers are treated well, which leads to higher retention rates
Virtual Payment Options
You can’t close a claim without paying for it — and just like your customers want their issue fixed fast, your vendors want to be paid even faster.
Consider that:
Some businesses won’t accept cash or checks
Physical checks take time to send (or get deposited)
Not all business accept every kind of credit card
Avoiding these frustrations is why Inline Admin integrates household names in virtual payments:
- Stripe
- VPay
- WEX
Why This Matters
Virtual payments include built-in fraud protection and transaction monitoring, making your credit card account virtually un-hackable
No more waiting for checks to clear
Improved cash flow analysis thanks to instant payment tracking and reconciliation
Integrated SMS Communication
The extended warranty cycle is ironic when you think about it. When your customers were just a lead or a prospect, they probably weren’t waiting by the phone for you to call them.
But when they file a claim, they might call you multiple times requesting updates.
There just has to be a better way to relay information — and there is with Inline Admin.
You can send automated or custom SMS messages to customers and vendors that provide or request updates.
Why This Matters
Integrated SMS capabilities log and time stamp all messages, providing clear communication records and a method of reducing disputes
Transparent communication increases customer satisfaction scores
Proactive notifications minimize the number of calls made or received about a claim’s status, which frees up time
Ready to Revolutionize Your Claims Management Process?
Inline Admin has quickly become the preferred {keyword} for extended warranty companies across the country because of its ability to:
Enhance customer service
Fulfill more claims, faster
Reduce manual data entry
Experience a true, full view of where all claims stand
Contact us for a no-obligation, hands-on demo and see for yourself.
