We’ve shown over and over again that using an extended warranty CRM leads to more sales.
But the keyword there isn’t “sales” or “CRM.” It’s “using.”
Most employees treat new technology like a toy on Christmas morning: It’s the best, shiniest thing ever. Sure, it’ll be used — maybe even a lot — for a couple of weeks or months. But over time, that candle of excitement begins sputtering. Eventually, it burns out.
The worst part? That scenario is often best case. Some employees are reluctant to touch the gift their company bought to give them a bigger commission!
So, how can you get your sales staff to not just use their CRM, but use it consistently?
Read on for CRM adoption strategies that actually work.
Maryland passed HB 1046 on October 1st, 2025. Odds are you haven’t heard of it. Neither have most Maryland residents. And the legislators who voted? They probably don’t remember it.
But if you’re responsible for managing extended warranty contracts, you should care. This piece of legislation essentially makes Technical Service Bulletins (TSB) notes irrelevant, meaning VSC companies are now likely on the hook to repair the parts contained in a TSB.
In other words, a common reason for denying claims essentially vanished overnight.
This is just one law from one state. There are 49 other states, each with rules and laws that can change at any moment.
And this law underscores why you should stop looking at your administrative software as overhead. Instead, you should view it as all-in-one technology that functions across multiple departments, from financial reserves to customer service.
Impact of Admin Software
Accurate reserves and accruals
Impact of Admin Software
Audit-proof documentation
Impact of Admin Software
Consitent rule enforcement
Impact of Admin Software
Reduced disputes and escalations
Impact of Admin Software
Faster, accurate claim outcomes
View Your Admin Software as a Financial Officer
A majority of your customers likely pay monthly as opposed to annually. On the surface this seems reasonable, assuming, of course, your customers actually pay every month.
What many administrators overlook is that each monthly payment magnifies the possibility of error, misallocation, a chargeback or other issue. Similar to HB, that’s just one payment for one customer. Multiply that by 12 and then by the customers who pay monthly, and you begin to see how things can go haywire.
Most legacy systems aren’t built to handle transactions at volume. Bottlenecks will almost surely break functionality.
Using software with batch processing (like Inline Admin) ensures payments received get properly allocated and outgoing payments to vendors, repair shops or customers happen seamlessly.
A Single Source of Truth
The more, the merrier” implies adding anything (people, food, money) to a situation makes it better.
When it comes to platforms, the saying should go “The more, the scarier.” In a stat that seems impossible to believe, many administrators manage data across an average of 24 different systems according to World Commerce & Contracting.
Not only does this introduce unnecessary chaos, it erodes the value of each contract by 9%, give or take.
Can you imagine reducing your profit margin by 9%? And if you can, you’d likely take steps to remedy the leak. Choosing administrative software made specifically for extended warranties fixes this revenue drain because you’re no longer bouncing from platform to platform. Instead, you have everything you need to work more efficiently in one central location.
A 24/7 Compliance Officer
We’ve explained how to up your renewal rates, but it’s only a matter of time before someone cancels. And the manner of timeliness in which that cancel gets processed can present a source of friction among partners.
For example, some auto salespeople will delay paperwork or the cancelation request for as long as possible. Not because they forgot about it. Not because they got too busy.
It’s because they’ll lose at least some of their commission — especially if the cancel happens within the first 30, 60 or 90 days of purchase. When this happens, administrators get caught in the middle of processing a refund owed by law and someone who’s sitting on their thumbs (and requisite paperwork).
Administrative systems provide unalterable, time-stamped audit trails that stop potential compliance violations from falling through the cracks while helping you sidestep costly litigation. Finger pointing and blame gaming vanish when you have an objective record of facts. And instead of causing tension, this documentation keeps both parties accountable, which only strengthens partnerships.
A Rules Enforcer
Perhaps too many administrators use too many systems because each is designed for a specific vertical. One system can handle VSC claims and VSC claims only. Or, it was made solely for electronics and appliances, not the homes in which they’re used.
Add the inability to stay on top of new rules and regulations and using a preponderance of segmented tools almost makes sense.
Almost.
But more systems invite additional inefficiencies, best case. Worst case? More systems, each with a specific purpose, can’t communicate with each other in a failsafe manner. That leads to an inconsistent application of rules, approving (or denying) claims when the opposite should occur and more.
Inline Admin automates the approval process based on the parameters you set up, the rules within your contracts and the regulations of the state where it was sold.
Your Customers’ Loudest Cheerleader
What do your customers want? Updates and completed repairs.
When do they want it? Yesterday.
Calling each individual customer or writing an email from scratch for each update would be the pinnacle of service — but it’s unrealistic.
That’s why your admin solution should automate status updates for you… and why Inline Admin does just that.
Customers get what they want: SMS texts and follow-up emails during each step of their repair’s resolution. And you get what you want: more time, fewer calls and happier customers.
It’s a real win-win for all involved.
Your Business’ Backbone
If you have to count on more than one hand how many systems it takes to manage your claims’ lifecycle, it might be time explore a solution that replaces most of your technology — if not all of it.
Claim your free, 30-day demo of Inline Admin.
