We’ve covered the benefits of our extended warranty administration and financial technology over and over again. But what does it look like in real life?
Just like how we followed Lisa’s experience with Inline CRM, let’s see how Doug uses Inline Admin to power through his day.
8:03 AM
Doug reviews the claims that were submitted overnight. One in particular catches his eye: an HVAC compressor replacement. Inline Admin automatically denied the claim based on the policy’s terms. A few months ago, he would have had to manually match coverage based on tier, either by looking through a binder or a spreadsheet.
The day has just started and already his company has prevented policy leakage that would have cost $1,000 or more. That’s real ROI since Inline Admin costs only $6 per contract managed.
And Doug didn’t have to lift a finger.
9:17 AM
A different homeowner calls in with the same problem: a faulty HVAC compressor. Doug compares the part to the policy purchased within Inline Admin. This claim is valid. Doug generates the claim number while the customer is on the phone.
A few minutes later, the customer and assigned HVAC vendor receive an SMS confirmation text with the claim’s approval. Result? Everyone is happy because the next steps were outlined almost immediately once the claim moved to the next process phase.
9:38 AM
Doug notices an invoice submitted by a preferred auto repair vendor, but something seems off. Inline Admin flagged it for follow up because labor charges are well above the approved thresholds. Doug calls the shop to discuss and, after some back and forth, explains predefined labor limits need to be followed and the overage won’t be approved. That’s what Inline Admin’s rule-based authorization is for, after all.
Doug then updates the shop’s rating to reflect the negative experience — they may not be a go-to for similar repairs in the future.
10:14 AM
Doug’s company recently expanded into administering extended RV warranties. A new dealer just imported contract files in the wrong format. Rows, columns and details are misaligned. Instead of the file being rejected, Doug applies a saved import template to map and update everything. What used to take a couple of hours, if not more, was resolved in a matter of minutes.
11:56 AM
A customer calls and disputes that a prior repair wasn’t sufficient. Normally, these conversations can be filled with tension and shouting. Doug diffuses the situation by viewing the claim and states, matter-of-fact the original notes, part replaced and vendor used. Doug suggests the customer take their car back to the repair shop for a follow-up diagnosis, and, if the policy covers the repairs, his company will take it from there.
No back and forth needed, all because Inline Admin records each claim’s history forever. And makes it immediately accessible without searching archived emails.
Thousands of transactions from the previous day are batch processed and reconciled in minutes instead of individually handled line-by-line.
1:33 PM
Doug has been tasked with identifying one type of claim that has (or will) reduce profitability. His gut tells him that maybe it’s not a policy, but a person that could be responsible. But only data will confirm one way or another. Doug runs a loss analysis by seller report and spots that one seller in particular is producing substantially higher-risk contracts than others and schedules a meeting with management to discuss his findings.
2:19 PM
Energized by his discovery, Doug doubles down and uses the claim trend analysis feature. Claims have spiked for circuit boards on a particular smart washer and dryer. Doug adds this finding to the agenda he just scheduled.
3:09 PM
Doug receives an email marked urgent from his boss with the subject line Need Your Help. The request is unusual: “Show every active contract in New Jersey tied to water heaters that generated a claim in the last year. Need it by EOD.” Doug panics until he remembers he can use the custom query builder.
3:16 PM
Doug replies with the requested information.
3:55 PM
A group of policy premiums come in that need to be allocated. Entering and directing thousands of dollars by hand could result in a costly error (it happened before Doug’s company switched to Inline Admin). Now, all he needs to do is specify the policy associated with each premium from a dropdown menu and funding allocations happen automatically and exactly, per bucket type (premium, reserves and more).
4:37 PM
Doug ends his day by batch processing virtual payments — 64 to be exact — to vendors. Dozens of transactions handled at once without spreadsheets or manual matching. And the claim status? It updates automatically, right after.
Inline Admin Could Make Tomorrow Better
If your extended warranty administrators could save hours from start to finish, every day, get your hands on a no-risk demo.
